For continual improvement, we have a comprehensive student support service quality target, as shown in the following table:
Item | Processing Time |
Course Refund Request | within 7 working days |
| Level Transfer Request | within 4 weeks (this may vary and depends on ICA processing period) |
| Course Transfer Request | within 4 weeks (this may vary and depends on ICA processing period) |
| Course Withdrawal Request | within 7 working days |
| Leave Application | within 1 working day |
| Feedback and Complaints | within 21 working days |
| Examination Results Release (Interim) | 1within 15 working days |
CPE Registration No.：200505283C
26/04/2021-25/04/2025