Nanyang Asia College
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Home > School system > Service Quality Objective

For continual improvement, we have a comprehensive student support service quality target, as shown in the following table:



Item



Processing Time


Course Refund Request

within 7 working days
Level Transfer Request

within 4 weeks (this may vary and depends on ICA processing period)

Course Transfer Request

within 4 weeks (this may vary and depends on ICA processing period)

Course Withdrawal Request

within 7 working days

Leave Application

within 1 working day

Feedback and Complaints

within 21 working days

Examination Results Release (Interim)

1within 15 working days