• Refund Policy
• Refund Process
• Transfer / Withdrawal Policy
• Transfer / Withdrawal Process
• Appeal Policy and Process
• Deferment Policy and Process
• Dispute Resolution Policy
• Student Management
• Service Quality Objective

NYAC`s refund procedure covers the following commonly occurring situations:

(a) School`s non-performance

(b) Immigration and Checkpoints Authority does not approve the student pass

(c) Student changes his mind during the 7 working days cooling off period

(d) Student`s withdrawal

The procedure for student initiated refund (due to Student’s withdrawal / change of mind during 7 day cooling period, etc) is as follows:

(a) The student submits FRM-022 Withdrawal Request Form or gives a written letter to NYAC requesting a refund with the reasons.

(b) The counter staff give this letter to the Admin Manager for processing.

(c) Admin Manager looks into the student’s eligibility for a refund. She calculates the amount of refund and talks to the student showing the breakdown of the refund. The student then signs an acknowledgement form.

(d) Admin Manager presents the case to Principal for approval.

(e) After Principal has approved, Admin Manager will make refund to the students. The refund payment mode will be either by cash, cheque or bank telegraphic transfer.

(f) If the student is on the insurance scheme, Admin Manager informs the insurance company of the student`s withdrawal and refunds the money directly to students. Where possible (e.g. refunds in cash) the student signs an acknowledgement form confirming receipt of his money.

The procedure for a school initiated refund (due to NYAC not performing / ICA not approving the student pass, etc) is as follows:

(a) The Principal / Management Team decides not to run the course.

(b) Upon receipt of written confirmation that the course will not run or that the student pass application has not been successful, Admin Manager calculates the amount of refund due to the students and obtains approval from Principal to give the refund.

(c) After Principal has approved, Admin Manager will make refund to the students. The refund payment mode will be either by cash, cheque or bank telegraphic transfer.

(d) If the student is on the insurance scheme, Admin Manager writes to inform the insurance company of the student`s withdrawal and refunds the money directly to students. Where possible (e.g. refunds in cash) the student signs an acknowledgement form confirming receipt of his money.